Privacy Policy

S-Glow Ke (“we,” “us,” or “our”) operates sglow.co.ke (the “Site”).

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our Site, place an order, contact us, or otherwise interact with S-Glow Ke.

We are committed to handling personal information responsibly and in accordance with Kenya’s Data Protection Act, 2019 and applicable data protection requirements.

1. Information We Collect

Information You Provide to Us

Depending on how you interact with S-Glow Ke, we may collect:

  • Your name
  • Email address
  • Phone number
  • Delivery or collection details, including county, town, estate, landmark, or delivery address
  • Order and transaction information
  • Product preferences and order history
  • Messages you send us through WhatsApp, email, contact forms, or other customer-support channels
  • Account information if you create a customer account
  • Information you voluntarily provide when requesting skincare or product recommendations

Payment information is processed through the payment methods and payment providers available at checkout.

S-Glow Ke does not store your M-Pesa PIN or full card details.

Information Collected Automatically

When you use our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type and operating system
  • Pages visited
  • Approximate visit times and activity on the Site
  • Referral information
  • Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

  • Process, confirm, and fulfil your orders
  • Arrange collection or delivery
  • Communicate with you about orders, payments, dispatch, collection, or delivery
  • Provide customer support
  • Respond to questions and requests
  • Provide product or skincare recommendations when requested
  • Maintain customer accounts
  • Improve our products, services, website, and customer experience
  • Maintain the security and functionality of our Site
  • Detect or prevent fraud, misuse, or suspicious transactions
  • Maintain business, tax, accounting, and transaction records
  • Comply with applicable legal or regulatory requirements
  • Send marketing communications where you have consented or where otherwise permitted by law

You may opt out of marketing communications at any time.

3. Legal Basis for Processing

Depending on the circumstances, we process personal information where:

  • It is necessary to fulfil an order or provide a service you requested
  • You have given your consent
  • We are required to comply with a legal obligation
  • It is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms
  • Another lawful basis applies under applicable Kenyan law

Where processing is based on your consent, you may withdraw that consent, subject to applicable legal requirements.

4. How We Share Your Information

S-Glow Ke does not sell your personal information.

We may share relevant information only where reasonably necessary with third parties such as:

  • Payment providers, including M-Pesa/Safaricom and other payment processors available at checkout
  • Delivery and courier partners, including Pickup Mtaani and other delivery providers used to fulfil your order
  • Website and hosting providers
  • Email, messaging, or customer-communication providers
  • Analytics, security, or technical service providers
  • Professional advisers, where reasonably necessary
  • Government, law-enforcement, court, or regulatory authorities, where disclosure is required or permitted by law

We aim to share only the information reasonably necessary for the relevant service or purpose.

Third-party service providers may also process information according to their own applicable privacy policies and legal obligations.

5. International Data Transfers

Some of the technology or service providers used to operate our Site may store or process information outside Kenya.

Where personal data is transferred outside Kenya, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable Kenyan data-protection requirements, including the use of appropriate safeguards where required.

6. Data Storage and Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Alteration
  • Misuse
  • Destruction

However, no website, electronic storage system, or internet transmission method can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing and supporting customer orders
  • Providing customer service
  • Maintaining transaction records
  • Resolving disputes
  • Preventing fraud
  • Meeting tax, accounting, legal, or regulatory requirements

Retention periods may therefore differ depending on the type of information and why it was collected.

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.

8. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember preferences
  • Support checkout and website functionality
  • Understand how visitors use the Site
  • Improve performance and customer experience
  • Support analytics or marketing where applicable

Some cookies may be necessary for the Site to function properly.

Where required, we may ask for your permission before placing non essential cookies.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Site, including shopping cart or checkout features.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your personal information is being used
  • Request access to personal information we hold about you
  • Request correction of inaccurate, false, or misleading information
  • Request deletion of personal information in circumstances permitted by law
  • Object to certain processing of your personal information
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Request data portability where applicable
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

Some rights may be subject to legal exceptions or requirements, including circumstances where we must retain information to comply with the law.

To exercise a privacy right, contact us using the details in Section 13.

10. Marketing Communications

Where you choose to receive promotional communications from S-GlowKe, we may use the contact details you provided to send information about:

  • New products
  • Promotions
  • Offers
  • Restocks
  • Skincare content
  • Other S-Glow Ke updates

You may unsubscribe or ask us to stop sending marketing communications at any time.

Stopping marketing communications will not prevent us from sending essential transactional communications relating to an order or customer-service request.

11. Children’s Privacy

Our Site and products are intended for adult customers and are not specifically directed at children under 18.

We do not knowingly seek to collect personal information directly from minors without appropriate authority or consent where required.

If you believe that a minor has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Our website or technology
  • The services we use
  • Applicable legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this page.

Where a material change requires additional notice or consent under applicable law, we will take appropriate steps to provide it.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise a data-protection right, or have concerns about how your information is handled, contact:

S-Glow Ke

WhatsApp: +254 700 694934
Email: info@sglowkenya.co.ke
Location: Nairobi, Kenya – Online Store

You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your personal-data rights have been infringed.