Contact Us
Have a question about a product, your order, delivery, or choosing the right skincare?
S-GlowKe is here to help.
Get in Touch
WhatsApp – Fastest Response
+254 700 694934
Available Monday – Saturday, 9:00 AM – 6:00 PM EAT
Email
info@sglowkenya.co.ke
We aim to respond within 24 hours on business days.
Online Store
Nairobi, Kenya
Nairobi CBD Collection Point
Stanbank House
5th Floor, Wing A, Shop 23
Nairobi CBD
Please wait for confirmation that your order is ready before visiting the collection point.
Follow Us
Stay updated on new arrivals, skincare tips, restocks, and promotions:
- Instagram: @sereneglowke
- Facebook: S-GlowKe
- TikTok: @sereneglowke
What Can We Help With?
- Order Support – order status, changes, or cancellations before dispatch
- Skincare & Product Guidance – not sure what suits your skin? Tell us about your skin concerns, current routine, and budget, and we’ll help you make more informed product choices
- Delivery & Collection – delivery updates, collection assistance, or delayed and missing orders
- Order Issues – incorrect, damaged, leaking, defective, or expired products
- Returns & Replacements – please see our Returns and Replacement Policy for eligibility and reporting requirements
- Wholesale & Bulk Enquiries – contact us via email with your requirements
Before You Contact Us
For faster assistance, please have the following ready where applicable:
- Your order number
- A brief description of your question or issue
- Clear photos of the product and packaging when reporting an order issue
For incorrect, damaged, leaking, defective, or expired products, please contact us within 24 hours of delivery in accordance with our Returns and Replacement Policy.
We’re a small, dedicated team and personally review every customer message. During busy periods, responses may take a little longer, and we appreciate your patience.